SHIPPING/RETURNS

TERMS OF PAYMENT

We accept payments by Credit Card (Mastercard, Visa, American Express), PayPal.

SHIPPING INFORMATION

ITALY

Free shipping on orders over €99
Shipping to Italy Standard - within 5/7 working days - €7.50

EUROPE

Free shipping on orders over €99
Standard Europe Shipping - 5 to 10 working days – €9.90

The UK* may be subject to import taxes and duties

Free shipping on orders over €149
Standard delivery in the UK - 5 to 10 working days - €9.90

REST OF THE WORLD

Free shipping on orders over €149
Standard Shipping – up to 15 working days - €15



RETURNS AND EXCHANGES

If the product you received is damaged, or you received the wrong item or color, we are sorry for that, we will send you a new one at no extra cost.

If the product does not meet your expectations we accept returns only if the package has not been opened and/or the product has not been used. Returns are accepted within 14 days of the day of purchase. The refund will be processed once the product has been received and the conditions have been verified as those mentioned above (item not opened and/or used). Shipping costs are not refunded.

How to return any item: Please email nutriessenthiapress@gmail.com including your name, address and order number and we will assist you with your return.

CHANGE ORDER

Once your order has been processed and confirmed, we are sorry but we are unable to amend it, in which case you will need to go through the returns procedure once your order has been received.
For any other questions write us at nutriessenthiapress@gmail.com